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Collections Manager

  • On-site
    • Riyadh, Riyadh Province, Saudi Arabia
  • Credit & Risk Managment

Job description

As we continue to grow at Lendo, we’re looking for a results-driven Collections Manager to lead our recovery operations and drive performance across the collections lifecycle. In this key role, you’ll oversee a team of collectors, manage early to late-stage delinquency portfolios, and implement data-driven strategies to reduce defaults and improve recovery rates. You’ll work cross-functionally with Credit, Legal, and Customer Success to enhance processes, while delivering actionable insights and ensuring compliance at every stage.

Job requirements

Key Responsibilities:

  • Lead and manage the collections team, ensuring KPIs and recovery targets are met.

  • Oversee daily recovery operations across early, mid, and late-stage delinquency buckets.

  • Develop and implement strategies to reduce default rates and recovery time.

  • Resolve escalated overdue cases while maintaining customer relationships.

  • Deliver comprehensive monthly and ad hoc aging analysis reports with insights and recommendations for senior leadership.

  • Identify high-risk customer segments and propose mitigation plans based on data.

  • Collaborate cross-functionally with Credit, Legal, and Customer Success teams to enhance collections processes.

  • Ensure all collections activities adhere to regulatory and compliance standards.

  • Continuously monitor team performance and coach team members to improve efficiency and outcomes.

Qualifications:

  • Bachelor’s degree in Finance, Business, or a related field; MBA is a plus.

  • 5+ years of experience in credit collections, with at least 2 years in a leadership role.

  • Strong understanding of credit risk, collections cycles, and recovery strategies.

  • Proven experience with portfolio analysis, reporting, and stakeholder presentation.

  • Excellent communication, negotiation, and team management skills.

  • Familiarity with FinTech or lending platforms is preferred.

  • Fluency in Arabic and English is required.

On-site
  • Riyadh, Riyadh Province, Saudi Arabia
Credit & Risk Managment

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